Introduction
Vitalis Health is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy explains what data we collect, why we collect it, how we use it, and what your rights are in relation to it.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Who We Are
Vitalis Health is an integrative health practice based in London, United Kingdom, founded and operated by Isabella Hartwell. We can be contacted at:
What Information We Collect
We collect information in the following ways:
Information you provide directly
When you book a consultation, complete a contact form, or subscribe to our journal, you may provide us with your name, email address, phone number, and details about your health concerns. In the context of consultations, we also collect health and medical history information necessary to provide you with care.
Information collected automatically
When you book a consultation, complete a contact form, or subscribe to our journal, you may provide us with your name, email address, phone number, and details about your health concerns. In the context of consultations, we also collect health and medical history information necessary to provide you with care.
Information from third parties
If you book through a third-party scheduling platform, we receive the information you provide during that process.
Why We Collect Your Information
We collect and use your personal information for the following purposes:
To provide and manage your consultations and care. To respond to enquiries and discovery call requests. To send appointment confirmations and follow-up communications. To deliver our journal and email updates, where you have subscribed. To improve our website and understand how visitors use it. To comply with our legal and regulatory obligations as a healthcare provider.
We will never use your information for purposes beyond those listed above without your explicit consent.
Health and Medical Information
As an integrative health practice, we collect and process sensitive health data in the course of providing care. This information is treated with the highest level of confidentiality and is processed only for the purposes of your direct care and clinical record-keeping. It is never shared with third parties without your explicit consent, except where required by law.
All clinical records are stored securely and retained in accordance with applicable healthcare data retention guidelines.
Legal Basis for Processing
We process your personal data on the following legal bases under the UK General Data Protection Regulation. Contractual necessity, to fulfil our obligations in providing you with consultations and related services.
Legitimate interests, to operate and improve our website and communications in ways that do not override your rights. Consent, for marketing communications and journal subscriptions, which you may withdraw at any time. And legal obligation, where we are required to process data to comply with applicable law.
How We Store and Protect Your Data
Your data is stored securely using industry-standard encryption and access controls. We use trusted third-party platforms for scheduling, communications, and record keeping, all of which are required to meet appropriate data protection standards.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Clinical records are retained for a minimum of eight years in accordance with healthcare guidelines.
We do not store payment information directly. All payments are processed through secure third-party payment providers.
Who We Share Your Data With
We do not sell, rent, or trade your personal information. We may share your data only with:
Trusted service providers who support the operation of our website and practice, such as scheduling platforms, email tools, and secure storage providers. These parties are contractually obligated to protect your data. Regulatory or legal authorities where we are required to do so by law. Other healthcare providers, only with your explicit consent and in the context of coordinated care.
Cookies
Our website uses cookies to improve your experience and understand how visitors interact with our content. These include essential cookies required for the site to function, and analytical cookies that help us understand usage patterns.
You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of the site.
Email Communications
If you subscribe to our journal or have consented to receive communications from us, we will send you updates in accordance with your preferences. Every email includes an unsubscribe link. You may opt out at any time and your preferences will be updated promptly.
Your Rights
Under UK data protection law, you have the following rights:
The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request deletion of your data, subject to legal retention requirements. The right to object to or restrict certain types of processing. The right to data portability, where technically applicable. The right to withdraw consent at any time, where processing is based on consent.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated clearly on this page, with the date of the most recent update noted at the top.
Continued use of our website or services following any update constitutes acceptance of the revised policy.
Contact
For any questions, concerns, or requests relating to this privacy policy or your personal data, please contact us at:
Phone
Monday to Friday, 9am to 5pm
Studio Address
Vitalis Health Studio 14 Marylebone Lane, Second Floor London, W1U 2PF